Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S. users are already using the AI bot for customer service, adding that the company plans to roll out the feature to all its […]
Microsoft’s Satya Nadella is choosing chatbots over podcasts
While Microsoft CEO Satya Nadella says he likes podcasts, he might not actually be listening to them anymore. That tidbit comes towards the end of a longer Bloomberg profile of…